A Voice outbound service or an IVR outbound service is popularly used to contact a large audience by sending a pre-recorded voice message. This is useful in conducting a survey or feedback collection using a phone system. The customers who get the message may either enter their message on their dial pad or just say out their thoughts which get recorded by the system. These voice answers can then be recorded as a text via speech-to-text technology.
IVR outbound survey calls can also be customised. For instance, you can address your consumers by name and further customise the message that offers more personalised touch in the conversation using text-to-speech technology.
Voice Outbound Service is an effective way to reach out to customers. Outbound IVR allows you to evaluate the efficacy of your marketing activities. Tap the engagement rate, make your assessments, and get help in improving your next campaign using business intelligence.