Click to Call, is also called click-for-talk and click to dial in the cloud communication industry.
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Click to Call is a direct way of digital communication in real time between a website visitor (person who clicked) and support executive, without actually a physical number dialing. Click to call is performed using API integration and it is triggered every time a visitor clicks on Button/Widget/Link. This is the easiest and convient way to connect with to be customers.
A Click to dial solution can also be integrated into your application, allowing your agents to quickly dial out with a simple click. Customers can call your business executive with a single click on the assigned number in the app.
You can make a call to support executive with just a single click. It makes convenient for customers and free from dialing numbers.
You can set up a button on a web page to send queries direct to support executives in text form. Contact through email is an old process.
You can setup Inbox Telecommunications API on a web page as a Request to Call. You can get details of visitors in an easy way which can be considered for followups.
IVR systems provide many features that enhance the self-service customer experience. Our IVR solutions provide rich communication experiences through advanced features that include:
Click to call API Connect support executive and customer in a single click without dialing number.
Inbox Telecommunications offers you click to talk service with online portal. You can enable call recording can listen to it for quality enhancement.
Make informed decisions with the help of call recordings.
Delay in reaching out to customers may delay business. Click to call makes an instant call.
You can track live calls, queries and customer communication of your support executives.
Integrate our Click to Call API into your website or Application.